Keep your PIN private
Memorize it, enter it yourself and change it immediately when compromise is suspected.
Fraud awareness
Protect your wallet, identity and transaction receipts
Most fraud attempts depend on urgency, deception or persuading a customer to disclose a secret. Pause, verify and use only official My Money channels.
My Money should never ask for your PIN or verification code
Do not disclose your wallet PIN, password, one-time code or recovery credential to an employee, agent, caller, message sender or social-media account.
Six essential safeguards
Make these checks part of every transaction
Verify the recipient
Check the wallet number, name and amount before you confirm. Do not rely only on a forwarded message.
Review the receipt
Confirm the reference, fee, recipient, amount and final status after every transaction.
Protect your phone
Use a device lock, install updates and avoid giving an unlocked phone to another person.
Install only official apps
Use the official Google Play or App Store listing and verify the developer before installation.
Question urgent requests
Fraudsters create pressure. Stop, contact the person independently and verify through official support.
When something looks wrongStep 1 Step 2 Step 3 Step 4
Act quickly without making the problem worse
Stop the transaction
Do not send another payment, share another code or follow an unofficial reversal instruction.
Secure account access
Change the wallet PIN or password through the official process when compromise is possible.
Preserve evidence
Keep receipts, transaction references, phone numbers, messages, screenshots and the time of the incident.
Report through official support
Call My Money support promptly and follow the verified escalation process.
At an agent
Maintain control of the transaction
- Confirm that the location is authorized
- State the wallet number clearly and review it on the device
- Enter the PIN privately—never tell it to the agent
- Count cash and verify the digital receipt before leaving
- Report unexpected fees, pressure or missing receipts
Never leave your PIN written with the phone
A lost phone and exposed PIN can enable unauthorized access.
Report suspected fraud
Use the official My Money support contacts
Provide the transaction reference and incident details. Never send a PIN, password or one-time code.